Welcome to the BC Dental Association


Canadian Dental Care Plan Updates for Patients

Dentist Wellness Program (DWP)

LifeWorks, who have provided strong support for DWP clients for over four years, has been acquired by TELUS Health, effective August 2023. DWP clients will continue to receive the same excellent level of support, and client data will remain confidential. LifeWorks' dedicated team of counsellors, intake personnel, and relationship partners, who have served DWP, will remain the same.

Starting in August 2023, clients will notice the website will reflect our partnership with TELUS Health, and their name will be mentioned in our phone intake greeting. Rest assured that clients will continue to receive the same high-quality and confidential services they have always received from LifeWorks.

If you have any questions or concerns, please do not hesitate to contact info@physicianhealth.com. We are here to support you every step of the way.

The Dentist Wellness Program provides discreet, confidential support for BC dentists and their families through experienced program staff and/or an extensive network of counsellors, therapists and coaches. The program helps with a wide range of issues, including substance use, mental health, relationship stress, career and life transitions, peer support, workplace relationships and concern for colleagues.

Contact DWP 24/7: 1-800-661-9199

Dentist Wellness Program Offerings

24/7 Confidential Support

Call our 24-hour, confidential line to be connected with a registered clinical counsellor - 1-800-661-9199.

Peer Support

Access direct, physician help with personal or professional issues. Whether you’re dealing with a professional complaint, a negative clinical outcome, workload stress or any other challenge, you’ll receive confidential support from a trusted physician colleague.

We also offer group dentist peer support sessions where you can connect anonymously with dentist peers to discuss professional and personal challenges you may be facing. Email to join: dwpsupport@physicianhealth.com.

“I would not hesitate to recommend this service because sometimes you feel like there is nowhere else to turn. The service was both professional and caring.” – Mid-Career Dentist

Help for your Dentist Colleague

How can you help a colleague who might be in distress? It’s not always easy to choose the right approach. If you are concerned about another dentist, please call our 24/7 helpline at 1-800-661-9199 . We will plan and coordinate with you a series of confidential steps to ensure your colleague receives any help he/she may need.

Strengthening Professional Relationships

A workplace that is both physically and psychologically safe is critical for optimal patient care – and it directly affects your own wellbeing. We offer a range of services to help you enhance professional relationships, improve communication practices and strengthen your mental and emotional resiliency at work.

Transitioning Back to Work

Returning to work after an illness or prolonged absence is seldom a simple process. We provide coaching, planning, and follow-up support to help you make a transition that both enhances your recovery and ensures the safety of patients.

Occupational Health Consultation

Meet with our team to better understand the impact of your health on your work, and how your work influences your health.

“After receiving services from DWP, both my marriage and the mental health of my wife are intact” – Mid-Career Dentist

Short-Term Counselling and Coaching

Through us you have access to our province-wide network of clinical counsellors and life coaches who can provide the short-term help you need.

Referrals to Specialized Coaches and Therapists

We can help you to find a specialized coach, counsellor or therapist who can address your specific challenges.

“The extended follow up by my Clinical Coordinator was extremely beneficial and exceeded my expectations” – Mid-Career Dentist

DWP Frequently Asked Questions

What services does the Dentist Wellness Program (DWP) provide?

The DWP provides 24/7 confidential support, referrals and counselling services for eligible dentists and their families.

Who does the Dentist Wellness Program serve?

We are here to help to all active BCDA members and their families. If you have questions about your eligibility, please contact us at 1-800-661-9199 (same as the DPAP number). Dental staff can continue to access the Member Assistance Program (MAP) through the CDSPI website (enter BCDA when prompted) or by phone:
1-844-578-4040 for 24/7 counselling support.

Are DWP services confidential?

Yes. Your identity, personal information and the fact you contacted us will be held in full confidence. Information pertaining to you and/or your family will only be released to third parties with your explicit consent or as required by law.

Does DWP assist anonymous callers?

Yes. We accept anonymous calls and do our best to help those who wish to remain anonymous. However, some of our services cannot be provided unless eligibility for them can be established through disclosure of identity.

Is the DWP part of the BCDA or is it a part of the British Columbia College of Oral Health Professionals?

The DWP is completely funded by the BCDA and is managed by the Physician Health Program on behalf of the BCDA. The British Columbia College of Oral Health Professionals does not have access to your records when you participate in the DWP.

I’m concerned about a Dentist I know. Should I call the DWP?

Yes. If you are concerned about the mental or physical health of a fellow dentist, please call us. We serve any member of the general public who is worried about the health and well-being of a Dentist.

What do DWP services cost?

We do not charge for the counselling, support, advisory and referral services we provide to eligible BC dentists and their families. We do not, however, reimburse for similar services you may have received outside our program.

How can I get help for my colleagues who seem stressed?

You can share the DWP contact information with your colleagues and encourage them to contact us, alternatively, you can seek their verbal permission for DWP staff to contact and outreach them.

I have many questions about the program, where can I learn about the program?

You can give the DWP administrative office a call at 1-800-661-9199 between Monday-Friday from 8:30 am to 4:30 pm to learn more about the program.

You can review the Physician Health Program (PHP) Privacy Policy.

For general DWP inquiries, please contact info@physicianhealth.com.